Refund policy

1. Scope of Policy

This policy applies to:

• Digital products (digital art, printable files, design templates, custom digital portraits, etc.)
• Physical products (prints, framed artworks, accessories or any shipped items)

 

2. Digital Product Refund Policy

All digital products are non-refundable due to their nature.
Since digital files are instantly delivered, downloadable, and easily copied:

• Once the purchase is completed
• Once the file has been delivered, accessed, or downloaded

No refunds, cancellations, exchanges, or returns are accepted.

This policy protects intellectual property rights and ensures fair use of digital content.

 

3. Custom / Personalized Digital Products

For all custom-made and personalized digital artworks:

• Orders cannot be cancelled once the design process has started.
• After final delivery, refunds are not available.

However, revisions may be offered according to the product description or agreement made at the time of purchase.

 

4. Physical Product Return & Refund Policy

For physical items purchased from Erhan Digital Art Shop:

4.1 Return Eligibility

You may request a return if:

• The item is damaged upon arrival
• The item is defective
• The incorrect item was delivered

To be eligible for a return:

• Contact us within 14 days of receiving the product
• The product must be unused and in original condition
• Original packaging should be included (if applicable)

4.2 Non-Returnable Physical Items

Returns are not accepted for:

• Custom-made or personalized physical items
• Items damaged due to customer misuse
• Items returned without contacting us first
• Items returned after the allowed time frame

4.3 Refund Process for Physical Items

Once your return is received and inspected:

• You will be notified by email
• We will approve or reject your refund request

If approved:

• Refund will be processed to your original payment method
• Shipping costs are non-refundable unless the return is due to our error

5. Damaged / Defective Products

If you received a damaged, defective, or incorrect product:

• Contact us immediately
• Provide order number and clear photos of the issue

We will:

• Replace the product, or
• Issue a refund, depending on the situation

6. Order Cancellations

• Digital products: Cannot be cancelled after purchase
• Custom products: Cannot be cancelled once work has started
• Physical non-custom products: Cancellation may be possible before shipping — please contact us as soon as possible

7. Customer Satisfaction

Your satisfaction is important to us.
If you experience any issues, please contact us — we will do our best to help.

 

8. Contact

Erhan Digital Art Shop
Email: info@erhandigitalart.com

Short Summary

• No refunds for digital downloads after delivery.
• Custom & personalized orders (digital or physical) are non-refundable.
• Physical items may be eligible for return within 14 days if damaged, defective, or incorrect.
• Customer satisfaction is our priority — please contact us for support.