Shipping policy

1. Scope of Shipping Policy

This Shipping Policy applies to:

  • Physical products shipped to customers
  • Regions we ship to
  • Processing & delivery times
  • Customs & duties
  • Shipping-related customer responsibilities

Digital products are delivered electronically and are not shipped physically.

2. Digital Products Delivery

For digital files, digital artworks and downloadable content:

  • Delivery is instant
  • No physical shipping is required
  • Files are delivered via download link or email
  • If you do not receive your file, please contact us

3. Physical Product Shipping Regions

We currently ship physical products to:

  • Türkiye
  • European Union countries
  • United States
  • Other international destinations (where available)

If shipping is not available to your region, the system will notify you at checkout.

4. Order Processing Time

Processing time before shipment:

  • Standard processing time: 1–5 business days
  • Custom/personalized products: may require additional time depending on production

Processing time does not include shipping/transit time.

5. Estimated Delivery Times

Estimated delivery after dispatch:

  • Türkiye: 2–7 business days
  • European Union: 5–14 business days
  • United States: 7–21 business days
  • Rest of the world: 7–28 business days

Delivery times may vary depending on carrier, destination country, customs or external circumstances beyond our control.

6. Shipping Fees

Shipping costs are calculated at checkout based on destination, product type, package weight and carrier rates.
In some cases promotional free shipping may be offered.

7. Customs, Duties & Taxes

International orders may be subject to:

  • Customs fees
  • Import duties
  • Local taxes

These charges are the responsibility of the customer, unless otherwise stated by local legal requirement.

Erhan Digital Art Shop is not responsible for delays caused by customs.

8. Incorrect or Incomplete Address

Customers are responsible for providing correct and complete shipping details.
If an order cannot be delivered due to an incorrect address:

  • Additional reshipping fees may apply
  • Refunds may not be available for returned or lost packages caused by incorrect address submission

9. Lost, Damaged or Missing Orders

If your order arrives damaged:

  • Contact us immediately
  • Provide photos of product + packaging
  • Provide order number

If your package is lost in transit:

  • Contact us and we will help communicate with the shipping carrier
  • Replacement or refund decisions will depend on the situation and carrier confirmation

10. Order Tracking

Most shipments include tracking. Tracking information will be provided when available.

11. Shipping Restrictions

We may be unable to ship certain items to some regions due to:

  • Legal restrictions
  • Courier limitations
  • Customs regulations

If this occurs, we will contact you.

12. Contact

If you have shipping-related questions, please contact us:

Erhan Digital Art Shop
Email: info@erhandigitalart.com
Website: www.erhandigitalart.com

Short Summary 

  • Digital products are delivered instantly via download.
  • Physical items ship internationally.
  • Processing time: 1–5 business days (custom items may take longer).
  • Delivery time varies by country.
  • Customs charges (if any) belong to the customer.
  • Contact us for lost, damaged or delayed shipments.